Every client is one department in our live chat operator software. When your visitor requests a chat, the MaxLiveChat operators instantly receive audible and visual signals from your department. One of our free agents accepts it and real-time conversation starts.
MaxLiveChat operators have a few standard actions that are used in every chat session:
 Special Instructions View: Operator sees your special instructions for making chat sessions
Hotkeys: Hotkeys are phrases and web site addresses that are frequently used. After you signup, you can send us unlimited number of hotkeys. Instead of the MaxLiveChat operator having to retype them each time during a chat session, he can quickly call a stored Hotkey and send it to a visitor without retyping the phrase or URL. This is better for quick responses and the MaxLiveChat operator can talk exactly in your company "language" with customers. We strongly encourage hotkey usage.
Transfer Chat: MaxLiveChat operators can transfer chat sessions to another operator quickly if the other operator has more advanced knowledge about your company and can solve visitor requirements faster or if another operator has more free time at this moment.
Chat History: Our operators can see chat history that can help them to solve visitor issues.
At the end of the session a chat summary and chat duration are displayed and automatically recorded and you receive email with live chat content. |
